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Frequently Asked Questions General Question: Where are you located? Answer: 6607 Baker Blvd Richland Hills, TX 76118 817-595-3707 Question: What are the warehouse hours? Answer: Monday Friday 9 a.m. - 6 p.m. Saturday 10 a.m. - 5 p.m. Sunday 12 p.m. - 4 p.m. Since we are an overstock - wholesale furniture company, furniture is shown on an appointment only basis. Please call 817-822-1499 to view our products. Question: Do you sell furniture directly off the showroom floor? Answer: Yes the furniture in our showroom is for sale and available for immediate delivery, although majority of our furniture is on a order only basis. Question: What if I don¿t like the furniture selection in the showroom? Answer: Most of the furniture can be ordered through catalogues. Financing Question: Do you offer a layaway program? Answer: Yes. We require a minimum 20 percent non-refundable deposit with the remaining balance to be paid in six equal monthly installments. Question: Do you have any financing options? Answer: Yes. Lonestar Clearance offers 90 days same as cash for qualified buyers through American General Finance. Delivery Question: What is the delivery charge to my home or office? Answer: Delivery fees are based on size, weight and distance. Examples of our DFW deliveries: Bedroom Furniture ¿ $85 Hot Tub ¿ $195 Billiard Table ¿ $225 Media Seats - $85 Question: When do you deliver furniture? Answer: Lonestar Clearance delivers daily from 9 a.m. to 8 p.m. Question: What time will the delivery truck arrive at my home? Answer: Customers can call Lonestar Clearance between 9 a.m. and 8:00 p.m. on their delivery day for a two to three hour window of arrival. Please allow extra time for inclement weather days. Question: Can the delivery crew remove old furniture from my house? Answer: The delivery company charges a $20.00 fee for every 15 minutes of moving furniture within the home, or to the curb. This fee is payable directly to the drivers. Question: What methods of payment are available on delivery day? Answer: We will accept cash only on the day of delivery. Credit card payments must be arranges at least one day prior to delivery. Question: What if I cancel my delivery after the furniture has been loaded onto the truck? Answer: A $50.00 charge will be assessed if a delivery is cancelled after the furniture has been loaded onto the truck. Question: What if I am not home when the delivery truck arrives? Answer: A $50.00 charge will be assessed for the second delivery attempt. Question: Can I take my furniture home instead of having it delivered? Answer: Yes. Customers can choose to take their furniture home from our furniture warehouse in Fort Worth instead of having it delivered. Question: What if my furniture is damaged during delivery? Answer: Customers can call Lonestar Clearance and place a service request. Our serviceman will contact you for replacement. Severely damaged furniture can be refused and returned to the store for inspection, repair, or replacement. Question: What if my furniture is defective upon delivery? Answer: Customers can call Lonestar Clearance and place a service request. Our serviceman will contact you to schedule a replacement. Question: What if I require service on my furniture after it has been delivered? Answer: Customers can call Lonestar Clearance and place a service request. Our serviceman will then schedule an appointment for replacement. Lonestar Clearance does not service any items marked: Final sale As is Clearance Can I make purchases online? No. Please contact us via phone (817-595-3707), fax (817-231-0986) or email (lonestarclearance@gmail.com) to finalize your purchase. Can I send items as gifts? Yes. Please advise us of the nature of the event, and when and how you would like your selection delivered. We will take extra special care of it. Can I order by telephone or fax? Yes. You can place an order by telephone by calling 817-595-3707 during normal business hours. You may also fax your order to 817-231-0986, or e-mail us at lonestarclearance@gmail.com. What forms of payment are accepted for purchases? Lonestar Clearance accepts most major credit cards including Visa, Discover, MasterCard and American Express. We also accept personal checks, money orders and of course cash. How can I find out the status of my order? When you place an order with us we will do our best to give you an approximate arrival time frame. This may change, however, and your items may arrive sooner, or sometimes a little later, than their original estimate. We are pleased to provide you with updates of your order¿s status if you email us, or call us during normal business hours. How can I make a change or cancel my order? To make a change or cancel your order, please contact Lonestar Clearance immediately by calling 817-595-3707 or 817-822-1499 or by e-mailing us at lonestarclearance.com. Please be advised that depending on the circumstances, we may not be able to allow you to change or cancel your order. Must I pay sales tax? We are required to collect sales tax for deliveries in Texas. Do you offer delivery outside of the Fort Worth and Dallas area area? Lonestar Clearance delivers furniture via ABF freight. Quotes are made upon request. Please contact Lonestar Clearance for an exact ship charge. In most cases shipments will be sent ¿freight collect¿, meaning the shipping company will expect payment from you before they deliver your merchandise. Shipments will also be insured for the amount of the purchase, with that charge added to your shipping charges. Separate items special-ordered directly from our suppliers may not arrive in the same delivery shipment. Do you offer ¿rush¿ delivery services? Items are not usually express-shipped due to cost. In rare cases special arrangements can be made for expedited shipping. How are shipping, handling and delivery charges calculated? In most cases the exact charge for these services is charged directly to the customer by the shipping or freight company. In cases where Lonestar Clearance must charge the customer directly for shipping costs, we will do our best to estimate the exact cost and only charge the customer that amount. |
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